Privacy Policy

1. Who We Are

This website is operated by Silver Spoon Properties LLC ("Silver Spoon Properties", "we", "us", "our"), a private client real estate representation practice based in Dubai, United Arab Emirates. This Privacy Policy explains how we collect, use, and protect the personal information of visitors to this website and prospective or existing clients.

2. Information We Collect

We collect information you provide directly to us, including when you submit an enquiry, request a shortlist, book a call, or contact us via WhatsApp, phone, or email. This may include:

• Your name, phone/WhatsApp number, and email address
• Budget range, purchase purpose, timeline, and property or developer preferences
• Any additional details you choose to share in the course of your enquiry or our conversations

We may also collect limited technical information automatically, such as your approximate location (derived from IP address) and the page you arrived from, to help us respond to enquiries appropriately and understand how visitors use the site.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and follow up on requested shortlists or calls
• Match you with relevant properties, developments, and off-market opportunities
• Communicate with you about your enquiry via WhatsApp, phone, or email
• Send market updates or new-launch alerts, where you have opted in (e.g. via our WhatsApp channel)
• Maintain internal records of leads and client relationships
• Improve this website and our services

We do not sell your personal information to third parties.

4. How We Share Your Information

We may share your information with:

• Developers or their sales teams, but only where necessary to progress a transaction you have asked us to pursue on your behalf
• Service providers who help us operate this website and manage enquiries (for example, our lead-tracking and communication tools), who are only permitted to use your information to provide that service to us
• Regulators or authorities, where required by law

5. Enquiry Forms and WhatsApp

When you submit an enquiry or shortlist request on this site, your details are sent to our team by email and stored in a secure lead-tracking record so we can follow up. If you contact us via WhatsApp, that conversation is subject to WhatsApp's own privacy practices as well as ours.

6. Cookies

This website may use minimal cookies or local storage to support basic functionality (such as remembering your preferences while browsing). We do not use cookies for third-party advertising.

7. Data Retention

We retain personal information for as long as necessary to respond to your enquiry, maintain our client relationship with you, and comply with legal or regulatory obligations, after which it is deleted or anonymized.

8. Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you for marketing purposes, at any time by emailing us at the address below.

9. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: Info@silverspoonprop.com
Phone / WhatsApp: +971 52 769 3333